Terms & Conditions

1. Agreement to Terms

By accessing or using EasyLink Technologies' services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our services.

2. Services

EasyLink Technologies provides ICT support services including but not limited to:

• Managed ICT Services
• Virtual CIO Services
• 24/7 Helpdesk Support
• Cloud Solutions
• Data Protection and Backup
• IT Outsourcing

3. Service Level Agreement (SLA)

Our service commitments, response times, and uptime guarantees are defined in individual Service Level Agreements provided to clients upon service activation. We strive to maintain 99.9% uptime for critical services and provide 24/7 support for urgent issues.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate information for service delivery
• Maintaining confidentiality of account credentials
• Complying with applicable laws and regulations
• Timely payment of fees as per the agreed schedule
• Providing necessary access to systems and facilities

5. Payment Terms

Payment terms are specified in individual service agreements. Generally, invoices are issued monthly or as agreed, and payment is due within 30 days. Late payments may incur additional charges and may result in service suspension.

6. Confidentiality

We maintain strict confidentiality of all client information and data. Our team members sign non-disclosure agreements, and we implement appropriate security measures to protect sensitive information.

7. Limitation of Liability

While we strive for excellence, EasyLink Technologies shall not be liable for indirect, incidental, or consequential damages arising from service use. Our total liability is limited to the fees paid for the specific service in question during the three months prior to the incident.

8. Termination

Either party may terminate services with 30 days written notice. We reserve the right to terminate services immediately for non-payment or breach of terms. Upon termination, clients remain responsible for all outstanding fees.

9. Modifications

We reserve the right to modify these terms at any time. Significant changes will be communicated to clients via email. Continued use of services after modifications constitutes acceptance of updated terms.

10. Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be resolved through arbitration in Nairobi, Kenya.

11. Contact Information

For questions about these Terms & Conditions, please contact: